Privacy Policy

This Privacy Policy is intended to inform users of the website relaxcenterdjerba.tn about how their personal data is collected, used, stored, and protected.

It applies to data submitted through the website, particularly when making a contact request, a booking request, or any exchange with RelaXcenter.

1. Data controller

The controller of personal data is RelaXcenter, a spa, wellness, beauty, and hair center in Djerba.

For any question relating to the protection of personal data, the user may contact RelaXcenter using the contact details provided on the website.

Contact email: contact@relaxcenterdjerba.tn

Booking email: reservation@relaxcenterdjerba.tn

2. Data collected

As part of the use of the website, RelaXcenter may collect certain personal data voluntarily provided by the user.

This data may include:

first and last name

phone number

email address

requested service

requested wellness program or package

desired date and time for a booking

number of people

message sent through the contact or booking form

preferences or special requests indicated by the user

information useful for organizing a service

technical browsing, security, and website operation data

RelaXcenter does not ask users to provide unnecessary sensitive data. However, certain information may be necessary to adapt a service, particularly in case of allergy, pregnancy, contraindication, specific sensitivity, or known medical issue.

3. Purposes of collection

The data collected is used only for purposes related to the operation of the website and the management of user requests.

It may be used to:

respond to contact requests

process booking requests

confirm an appointment or suggest another time slot

organize requested services

contact the client by phone, email, message, or WhatsApp

ensure follow-up of exchanges with visitors and clients

improve the quality of welcome and services offered

ensure the security, maintenance, and proper functioning of the website

prevent abuse, spam, or fraudulent use of the forms

comply with applicable legal obligations

4. Legal basis and applicable framework

Personal data processing is carried out in accordance with applicable Tunisian legislation on the protection of personal data, particularly Organic Law No. 2004-63 of July 27, 2004, relating to the protection of personal data.

By using the website and voluntarily submitting information through a form, the user accepts that their data may be processed for the purposes necessary to manage their request.

5. Booking-related data

When a user submits a booking request through the website, the information provided is used only to process the request, check availability, contact the client, and organize the service.

Submitting a booking form does not constitute automatic confirmation of the appointment. The data submitted allows the RelaXcenter team to contact the client in order to confirm or adapt the booking.

Booking information may include the name, phone number, email, requested service or wellness program, selected options, date, time, number of people, and the client’s message.

6. Contact message data

When a user sends a message through the contact form, the information provided is used to respond to the request.

This data may include the name, email address, phone number, subject of the request, and message content.

The information provided is not used for commercial purposes unrelated to the initial request, unless prior consent has been given or there is an existing client relationship in accordance with applicable rules.

7. Data recipients

Personal data collected through the website is intended for RelaXcenter and the persons authorized to process contact requests, booking requests, or client follow-up.

It may also be accessible to certain technical service providers strictly involved in hosting, maintenance, security, email sending, or the proper functioning of the website.

These service providers act only within the limits necessary for their technical mission.

Personal data is not sold, rented, or transferred to third parties for commercial purposes.

8. Hosting and technical security

The website may be hosted by a technical service provider responsible for ensuring its accessibility, security, and proper functioning.

Certain technical data may be automatically recorded, such as IP address, browser used, connection date, pages viewed, or technical logs necessary for website security.

This information is used to ensure maintenance, prevent abuse, improve website stability, and protect forms against fraudulent use.

9. Sending emails

Information submitted through the forms may be used to send emails related to the user’s request.

For example, an email may be sent to the client to confirm receipt of a booking request. An email may also be sent to the RelaXcenter team in order to process the request.

Emails sent by the website are used only for managing requests, confirming exchanges, and organizing services.

10. Data retention period

Personal data is kept for no longer than necessary for the purposes for which it was collected, unless otherwise required by law.

As an indication:

contact requests may be kept for the time necessary to process the request and follow up on the exchange

booking requests may be kept for the time necessary to organize the service and ensure client follow-up

data related to exchanges with the client may be kept to maintain a reasonable history of the client relationship

technical logs and security data may be kept for a limited period necessary for website security and maintenance

RelaXcenter may delete or anonymize data when it is no longer necessary for the intended purposes.

11. Data security

RelaXcenter implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, modification, disclosure, or destruction.

These measures may include securing access to the website, limiting access to data, using secure hosting, protecting forms, and carefully managing technical credentials.

However, no IT system can guarantee absolute security. Users are invited not to submit unnecessary sensitive information through the website forms.

12. Rights of data subjects

In accordance with applicable legislation, any data subject may request access, correction, updating, or, where applicable, deletion of their personal data.

To exercise these rights, the user may contact RelaXcenter at the following address:

contact@relaxcenterdjerba.tn

The request must be sufficiently clear to allow it to be processed. RelaXcenter may request additional information in order to verify the identity of the requester before responding to the request.

13. Sensitive data and health information

Certain wellness, beauty, or spa services may require the client to report important information before the service is performed.

This information may concern an allergy, pregnancy, contraindication, specific sensitivity, dermatological issue, ongoing treatment, or recent intervention.

This information is used only to adapt, postpone, or refuse a service if necessary for reasons of safety, hygiene, or comfort.

RelaXcenter recommends providing only the information strictly necessary for the proper organization of the service.

14. Cookies and trackers

The website may use cookies or other trackers to ensure proper functioning, measure audience, improve user experience, or secure certain features.

The user is invited to consult the website’s Cookie Policy for more information about the cookies used, their purpose, and how to manage them.

15. Links to third-party websites

The website may contain links to third-party platforms or services, such as social networks, messaging services, review platforms, or external tools.

RelaXcenter is not responsible for the privacy practices of these third-party websites. Users are invited to consult their own privacy policies before submitting personal data to them.

16. Transfer or technical access by service providers

As part of the website’s operation, certain technical service providers may access data strictly necessary for their mission.

This may concern hosting, maintenance, email sending, security, backups, or audience measurement tools.

RelaXcenter ensures that such access is limited to what is strictly necessary for the operation of the service.

17. Updates to the Privacy Policy

This Privacy Policy may be modified at any time to take into account legal, technical, organizational, or functional changes to the website.

The version published on the website is the version applicable on the date of consultation by the user.

It is recommended to consult this page regularly to stay informed of any updates.

18. Contact

For any question relating to this Privacy Policy or the use of personal data, the user may contact RelaXcenter.

Email: contact@relaxcenterdjerba.tn

Website: relaxcenterdjerba.tn